Whether you need a benefit check to see if you're getting everything you're entitled to, help managing your budget or paying your rent, our teams are here to help you.
Money Advice & Support
Our Welfare Benefit and Money Advice Officers are here to help
If you’re struggling with your finances or rent payments, please remember you’re not alone — we’re here to help.
Our Welfare Benefit and Money Advice Officers provide confidential, personalised support, recognising that everyone’s situation is different. We understand that reaching out can be difficult, but having a conversation can help bring clarity and identify the best way forward. You’ll be met with understanding and support — not judgement.
How Our Team Can Help
Our team of Welfare Benefit and Money Advice Officers can provide expert advice and support with benefits, rent arrears, debt and money management.
If you’re struggling financially with benefits, debts, budgeting or paying your rent, we can help. We focus on the cause of your situation and offer long‑term solutions through referrals to specialist in‑house and external support.
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Access additional benefits and maximise your income
We can help you identify and apply for any extra benefits you may be entitled to, ensuring you’re receiving the full income available to you.
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Liaise with agencies about your benefit claims
Our team can contact agencies on your behalf, helping to resolve queries, provide updates, and make the process less stressful for you.
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Run trial calculations and prepare appeals
We’ll carry out benefit calculations so you understand your entitlement, and support you in preparing appeals if a decision doesn’t seem right.
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Find the right debt solution through partner agencies
We work with trusted partners to help you explore suitable debt solutions and find a manageable way forward.
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Budget effectively and manage your money
We can support you with practical budgeting advice, helping you take control of your finances and plan for the future.
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Reduce spending on gas, electricity and water
Our team can offer guidance on cutting household bills and accessing schemes that may help lower your utilities costs.
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Ease financial and emotional pressures
We’re here to provide reassurance and practical support, helping to ease the stress that financial worries can bring.
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Research grants and support you with applications
We can help identify grants you may be eligible for and support you with completing applications to access extra financial help.
Help and support for payments and money
Below are links to some help and support articles relating to payments and money.
- Help & Support
Understanding Recent Changes to Universal Credit & the Benefit Cap
From April 2026, Universal Credit has changed to give families support for all children, update LCWRA payments, and keep the Benefit Cap in place, with most changes applied automatically and no action needed.
- Help & Support
Benefit caps for growing families
Benefit caps for growing families - what you need to know
- News
- Tue, 17/06/2025
Halton Housing Partners with Money Wellness to Support Your Financial Wellbeing
Exiting new partnership! Halton Housing now offers free, confidential money advice through a new partnership with Money Wellness.
- Help & Support
Help and support with arrears
We always encourage customers to tell us straight away if they are experiencing problems paying their rent and there is a range of help available.
- Help & Support
Loan Sharks - Advice and Guidance
Don't get taken in by loan sharks, follow this advice to ensure you don't get bitten.
- Help & Support
Benefit changes for households who have a child leaving home to study
Benefits have changed for those who have a child who is leaving home to study at university or college.
- Help & Support
Reporting rent changes on your Universal Credit journal
Reporting rent changes on your Universal Credit journal.
- Money Advice
Discounted Internet - could you be missing out?
Are you struggling to afford your internet? You could benefit from cheaper rates, known as a ‘Social Tariff’ Social tariffs - discounted broadband and mobile deals for people on Universal Credit and other benefits.
- Help & Support
New government backed free money advice website launched
Looking for some online money advice? This free service could answer a variety of your questions.
- Help & Support
Has your UC account been closed without warning? This could be why
If you have found your UC account closed without warning, it could be because of the increase in Administrative Earnings Threshold (AET).
- Help & Support
Universal Credit and Carers Allowance
Carers Allowance is given to those who spend at least 35 hours per week providing regular care for someone with a disability. Find out more about how Universal Credit affects those claiming Carers Allowance.
- Help & Support
Non-Charging Rent Weeks
A clear guide explaining who gets non‑charging rent weeks, how they work for different tenancy types and payment methods, and what customers need to do to avoid falling into arrears.
- Help & Support
Universal Credit and non-dependant deductions
A non-dependent deduction or ‘Housing Costs contribution’ can be deducted from the housing costs element of your Universal Credit claim if you have someone aged 21 or over living with you.
- Help & Support
Am I entitled to any extra help?
Find out how to check if you're entitled to any extra help with welfare and benefits.
- Help & Support
Warm Home Discount Scheme
You could get £150 off your electricity bill under the Warm Home Discount Scheme.
- Help & Support
- Thu, 07/07/2022
Personal Independence Payment (PIP) – what you need to know
Personal Independence Payment (PIP) can help you with some of the extra costs if you have a long term ill-health or disability.
- Help & Support
Turning pension age? You could qualify for pension credit
Could we help you or your family member with pension credit? Find out what our Welfare Benefits and Money Advice Team could do for you!
- Help & Support
Get Free, Confidential Financial Support with Money Wellness
Free, confidential support is available through Money Wellness to help you manage your money, deal with debt, and improve your financial wellbeing.
Case Studies
Read our case studies to find out how our team has been able to help customers.
- CASE STUDY
Supporting a couple struggling with rent after National Insurance rise
Couple who are struggling to pay their rent, had their benefits checked last year and didn’t qualify. What can they do now?
- CASE STUDY
Helping customers apply for extra support to pay rent
Our Welfare Benefits and Money Advice Team were able to support Raj and Anika apply for a Discretionary Housing Payment (DHP) to help with arrears.
- CASE STUDY
Helping a customer struggling with the Bedroom Tax
We helped Julie successfully argue to the Department for Work and Pensions (DWP) that her tenancy agreement allowed lodgers allowing her to make up the shortfall in her rent.
- CASE STUDY
Helping those with no recourse to public funds
We helped a couple with a complex case by clarifying rules around housing and benefits.
- CASE STUDY
Challenging Department for Work and Pensions on Severe Disability Premium (SDP)
Our Welfare Benefits and Money Advice Team tackled a complex case for a customer through advocacy and support in clallenging the DWP over a Severe Disability Premium (SDP).