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performance

Performance and Reports

How we're doing

It’s important that we share with our customers, and stakeholders, how we’re performing as an organisation. 

We measure our performance using a number of key indicators including rent arrears and collection, voids, responsive repairs, letting time and customer satisfaction – with overall service against targets.

You can also download and view our annual accounts.

Our Lifeblood measures

We measure our performance using a number of key indicators including rent arrears and collection, voids, responsive repairs, letting time and customer satisfaction – with overall service against targets.

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Our reports

We’re proud of our work and achievements. We’re a transparent organisation that’s honest about its successes and areas where we could do better. Each year we publish reports and a wide range of other content that shines a light on our work and how we’re performing.

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Our Policies

Our policies set out how we work, the processes we follow, and the way we will deliver our services. 

View policies

Tenant Satisfaction Measures

'Tenant Satisfaction Measures' (TSM) is a new way for social housing tenants to understand how their landlord is performing against key service areas.  See how we will be gathering and reporting on these measures.

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Learning from complaints

We know sometimes things go wrong and we don't always get it right. We want to learn from complaints we receive so we can continually improve.  

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Regulator rating

The Regulator of Social Housing publishes assessments on how we are meeting regulatory standards.

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