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Get in touch

All you need to know to contact us.

We want to be as accessible as possible.  Find out all the ways you can contact us. 

Need to contact us about your home?

If you're a customer and you need to contact us about your home, please do this is via your MyHaltonHome account. This will ensure your enquiry is dealt with most quickly as the issue will automatically be logged in your account and dealt with by the appropriate team.   

MyHaltonHome is the best way for you to manage your tenancy with us - whether that's booking a repair, paying your rent or requesting permission for an alteration - it's all there at your fingertips!

Go to MyHaltonHome

FAQs

Need assistance or looking for information? View our FAQs for quick answers.

Read FAQs

All the ways to get in touch with us

By phone

Call us on 0303 333 0101.

We’re open 9am-5pm Monday to Friday (Excluding Bank Holidays)

Please note our busiest times below, if you call during these times you may experience a short delay.  If your call is not urgent, please call us during our phones lines are less busy and we will be able to answer your call quicker.  

Our busiest times 

  • Monday is always our busiest day
  • Each morning between 9am and 11am can also be busy

Our quietest times

  • Any day after 11am
  • Thursdays and Fridays are usually the quietest days

Note: you can still use the same number outside of these hours to access our 24 hour out of hours service.

Call Us

Live Chat

Speak to a Customer Service Advisor.

Open Tuesday - Friday: 10am - 5pm (excluding Bank Holidays). 

Look for our Live Chat icon in the bottom right of your device during its opening hours. 

If our Live Chat icon is not showing during its opening hours, that means all our Customer Service Advisors are busy assisting other customers. 

By Post

Halton Housing
PO BOX 576
Manchester
M28 8HY

Leave a compliment or make a complaint

We welcome your feedback to help us improve our services.

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Press and Media Enquiries

Halton Housing's Communications team deals with enquiries from the media. Find out how to contact the team. 

Find out more

Our Waterfront Point Office

Waterfront Point is open to visitors and customers from 9am - 5pm, Monday to Friday. 

Our address is:

Waterfront Point, Warrington Road, Widnes, WA8 0TD

Getting here and parking
Find us on a map