Keeping on top of your rent really couldn't be easier. We have lots of different ways to pay to help take the stress out of managing your money and we're always on hand to support you.
Pay your rent
You choose how to pay
There are a number of ways to pay your rent quickly and securely, so you can stay in control of your money, even when you're on the go!
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Pay via payment card
Every customer has a PayPoint card. It is free, and you can pay as much and as often as you like by cash, debit card or cheque. To find your nearest outlet go to www.paypoint.com.
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Standing Order
You can pay by Standing Order weekly, fortnightly or monthly direct from your bank account by arrangement with your bank. When paying by standing order, always include your 12 digit reference number (this is on any rent-related correspondence from us).
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By Phone
Use our 24-hour payment line on 0303-333-0101. (You will need your 9-digit tenancy reference number on your rent statement). You can also set up a direct debit using our automated payment line!
We recently changed to a new automated payment provider. Find out more here.
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Housing Benefit
Your Housing Benefit can be paid directly to us whether you receive full or part benefit. If you receive part benefit then you can arrange to pay the difference by one of the other methods that best suits you.
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Allpay app
Download the Allpay app free of charge and register to pay your rent. You will need a smartphone, a payment card, and a current bank card. You can save all of your payment numbers and amounts, plus your bank card details so that you don’t need to enter the same information every time you use the Allpay app.
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Halton Direct Link
You can pay your rent using the payment machines in Halton Direct Link offices. To make a payment you will need your rent payment card.
Please note, from 1st April 2023 you will no longer be able to pay your rent at Halton Direct Link.