Keeping on top of your rent really couldn't be easier. We have lots of different ways to pay to help take the stress out of managing your money and we're always on hand to support you.
Pay your rent
You choose how to pay
There are a number of ways to pay your rent quickly and securely, so you can stay in control of your money, even when you're on the go!
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Pay via payment card
Every customer has a PayPoint card. It is free, and you can pay as much and as often as you like by cash, debit card or cheque. To find your nearest outlet go to www.paypoint.com.
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Standing Order
You can pay by Standing Order weekly, fortnightly or monthly direct from your bank account by arrangement with your bank. When paying by standing order, always include your 12 digit reference number (this is on any rent-related correspondence from us).
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By Phone
Use our 24-hour payment line on 0303-333-0101. (You will need your 9-digit tenancy reference number on your rent statement). You can also set up a direct debit using our automated payment line!
We recently changed to a new automated payment provider. Find out more here.
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Housing Benefit
Your Housing Benefit can be paid directly to us whether you receive full or part benefit. If you receive part benefit then you can arrange to pay the difference by one of the other methods that best suits you.
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Allpay app
Download the Allpay app free of charge and register to pay your rent. You will need a smartphone, a payment card, and a current bank card. You can save all of your payment numbers and amounts, plus your bank card details so that you don’t need to enter the same information every time you use the Allpay app.
Help to pay your rent
There are a number of options which may help you to pay your rent:
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Alternative Payment Arrangement
An Alternative Payment Arrangement (APA) via Universal Credit can be requested by a claimant or a claimants Landlord for those who may struggle to budget their monthly rent payment where there is a risk of it causing financial harm to the claimant or their family. These can be split into two payments per month to make budgeting easier. If you feel you may benefit from your rent payment being paid direct to your Landlord due to issues with struggling to budget, rent arrears or other vulnerabilities then you can request this at any time via your Universal Credit Journal, by speaking with your Work Coach or by calling 0800 328 5644.
Find out more about Alternative Payment Arrangement (APA).
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Bimonthly
If you receive Housing Benefit to pay your rent, you can request your local council to pay us directly. This can help you budget.
It is important to remember that if there are any changes in your household or income, you must report them. This includes people moving in or out, children reaching adult age or leaving full-time education, changes in hourly rates of pay or any other income you may receive, and any changes in the amount of savings you may have. Such changes can affect the amount of help you are entitled to for paying your rent.
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Housing Payment
Housing Payments provide financial support to help with rent or housing costs.
You can apply for a Housing Payment if you currently get either:
- Housing Benefit
- the housing element of Universal Credit and need more financial support with housing costs
You need to apply to your local council. Find out more here.