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Your Home

Our house, your home

Your home means so much to you and we want you to be as comfortable and happy as possible. 

Whether it's accessing our digital services, help with paying your rent, making alterations, or finding out what's going on in your neighbourhood - we're here for you.

MyHaltonHome

Our brand-new customer area ‘MyHaltonHome’ is now live. Packed with all the usual features such as request a repair, check rent balance and report ASB, this new and improved area is your one-stop shop for managing all your tenancy needs. 

We’ve also added some brand new sections, including latest news and a customer engagement page where you can check out all the ways you can get involved. 

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Repairs

You can report repairs, 24 hours a day.

There are a number of ways you can report a repair - the quickest and easiest way is via your MyHaltonHome account. 

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Pay your rent

Keeping on top of your rent really couldn't be easier. We have lots of different ways to pay to help take the stress out of managing your money and we're always on hand to support you.

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Looking after your home

Your house is your home and you will want to look after it. 

From insuring your contents, to requesting permission for various activities, to reporting issues, find out everything you need to know here.

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Keeping you safe

Find out about our 'Big Six' areas of compliance, and help and support articles to help keep you safe and free from harm in your home.

 

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Investing in our homes

We are committed to improving our homes and neighbourhoods and we have an annual programme of investment to deliver this. Over the next 5 years, we will be investing £72m in our homes and neighbourhoods. 

Over the past 12 months, our Assets and Investment Team have been working hard on a number of investment projects.

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Neighbourhoods team

Our Neighbourhoods team has been launched in response to your feedback. We want to build a strong and healthy relationship with you so we can be there for you when you need us, helping us to get it right first time.

Our dedicated officers deal with a whole range of issues such as tenancy management and sustainability, support and anti-social behaviour, each with a specific patch in the borough. They can help you deal with problems or get in touch with other people who can help.

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Your Tenancy With Halton Housing

Watch our animations on everything you need to know about your tenancy with Halton Housing. They're great if you're a new customer or you have been with us for sometime and just want to know something. 

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