How 60 minutes in your home can help us keep your place in great shape.
To help keep you and your home safe and comfortable for the future, we carry out something called stock condition surveys on our homes. Our stock condition surveys look at the age and condition of your home, and the components within it (e.g. windows, roofs, bathrooms and kitchens). They’re an important way for us to look ahead, and plan any important upgrades or replacements needed to your home.
How long does it take?
A survey typically takes about 45-60 minutes. This may vary slightly depending upon the size your home, or the aspects being inspected but we’ll keep you informed during our visit. We appreciate that our customers have commitments so while we’re in your home you can go about your day as normal. If you’re short on time we can survey the inside of your home first, and then the exterior afterwards. If you need to leave us to it while we carry out the survey that’s fine too. We just ask that someone who is an adult (18 years or older) is present to allow us in.
How the surveys help you and us
The data gathered from these surveys is essential for assessing the condition of homes, which helps us plan and make improvements that directly affect you and your quality of life.
They help us to:
Ensure safe living conditions by identifying health and safety hazards (e.g. damp, mould, faulty wiring).
Prevent long-term damage - Fixing things early will prevent them from getting worse.
Improving comfort and quality of life making sure your home is energy efficient can help lower your utility bills and also identify any outdated components for potential upgrades (e.g. kitchens, bathrooms).
Pro-actively look after your home if we can prevent the problem before it happens it’ll reduce any potential emergency repairs needed.
Support vulnerable customers surveys help us to highlight issues affecting vulnerable groups so we can prioritize safety adaptations or improvements.
Remember… We’re not there to check up on you, our surveys are an important safety check for your wellbeing, and our compliance responsibility as landlord.