Our Customer Forum is a group of approximately 12 customers. They review our policies and procedures and approve them from a customer’s perspective.
Meetings are held bi-monthly however we communicate with members between meetings.
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Have your say
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Meeting every other month (on the last Wednesday of the month), Customer Forum is a chance for you to have a say on proposals and offer feedback on our services from a customer perspective. It also gives you the opportunity to learn how and why we do things in certain ways.
An agenda is circulated in advance, and the meetings are chaired by one of our customers, with the full support of the Customer Engagement Team.
Importantly, Customer Forum is not a tick-box exercise. We take the views and feedback we receive from the forum seriously. In fact, we have changed many policies directly from the input and feedback from the forum.
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Hear from the Chair
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A longstanding customer of Halton Housing, Louise Nulty was elected as Chair of the Customer Forum in February 2020.
Hear Louise talk about why she has got involved in the role, and what her hopes are for our customers' voice to be listened and responded to.
Louise is excited to bring her community knowledge and positive experience as a customer to the forum role.
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Customer Forum meeting dates
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Customer Forum meeting summary notes
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Our Customer Forum meetings are held bi-monthly. Published summary notes of the Customer Forum meetings will be available here after each meeting.
