Making changes to your home if your circumstances change

All Halton Housing customers can apply to have changes made to their home to help them live more comfortably and safely if their circumstances change over time. Find out more here.

Applying for an apprenticeship with us.

Current live apprenticeship opportunities are listed on our dedicated careers website page here.

Anti-social behaviour

Find out more about how we approach anti-social behaviour in our homes and communities and how to report it here. 

Applying for a job with us.

Current live vacancies and apprenticeship opportunities are listed on our dedicated careers website page here.

Please note that we do not accept CVs and can only accept applications for advertised vacancies.

Making a complaint or following up an existing one

The quickest way to make a complaint is to complete our form. Please include as much information as possible to help us deal with your request. Find the form here.

Leave a compliment or leave feedback.

The best way to leave a compliment or leave feedback is to complete our form. Please include as much information as possible to help us deal with your request. Find the form here.

Local authority services such as:

• Bins and recycling
• Streetlights
• Street works
• Homelessness
• Land enquiry

Details of local authority services can be found on the local authority website for the area in which you live:

Halton Borough Council

Warrington Borough Council

Cheshire East Council

Grounds maintenance services such as:

• Grass cutting
• Tree cutting
• Fly-tipping

We undertake grounds maintenance services including grass cutting and tree cutting on land that we own. Generally, we own the land around our flatted blocks and apartments, and we are we responsible for the maintenance of these areas. If you are unsure, please contact us on 0303 333 0101.

Fly-tipping

Details of how to report fly-tipping, including how to find out if it’s on land that belongs to us or the local authority can be found here.

Renting a garage

We currently have a waiting list to rent a garage. If you would like to join the list, please email ntc@haltonhousing.co.uk

Applying to live in a Halton Housing home or require assistance with a new or existing housing application.

To apply to live in one of our affordable rent homes, you will need to register on Property Pool Plus. 

Find out more including how to contact our Allocations team here.

View Property Pool Plus’ FAQs here.

General leaseholder enquiries.

If you are a leaseholder and have a question, please email Commercial.services@haltonhousing.co.uk.

I rent/lease a shop/commercial unit

If you rent a shop or commercial unit, please email commercial.services@haltonhousing.co.uk.

Benefits and/or money advice

Whether you need a benefit check to see if you're getting everything you're entitled to, help managing your budget or paying your rent, our dedicated Welfare Benefit and Money Advice team are here to help you. Find out more and how to contact the team here.

Swapping your home with another tenant

A mutual exchange is when tenants mutually decide to swap homes.  When you exchange, you take on the home of the other person and they take on your home. Find more details about mutual exchange here.

Registering, username reminder, resetting password

If you need help with MyHaltonHome including registering and password resets, please call us on 0303 333 0101.

Contacting a Neighbourhood Officer

Details of our Neighbourhood Officers can be found on our dedicated Neighbourhoods team page here.

New build housing developments from Halton Housing

We have an ambitious development programme which sets out plans to build and acquire over 1,000 new homes by 2027. Find out more about our new build developments here.

Affordable rent

All of our affordable rent homes are allocated via Property Pool Plus. Find out more here

Shared ownership/rent to buy/outright sale

Open Door is the home ownership arm of Halton Housing; we build and sell quality homes for shared ownership, rent to buy and outright sale. Find out more here. 

Independent living including:

• High Street (Coming in 2026) (Runcorn)
• Hazlehurst (Runcorn)
• Naughton Fields (Widnes)
• Barkla Fields (Widnes)

If you're over 55, our independent living schemes could be perfect for you. Find out more about our independent living schemes including if you’re interested in living in one of them here.

Doing business with Halton Housing as a supplier or partner

Cirrus Purchasing Ltd manage our opportunities and tenders. We maintain a supplier directory featuring suppliers and contractors who have successfully navigated our competitive selection processes.

If you’re a new supplier interested in working with us, we invite you to reach out for a conversation about potential collaborations. Additionally, tender opportunities are publicly listed on the Find a Tender and Contracts Finder websites.

Pets in my home

Find out more about having a furry friend or pet in your home here.

Rent including how to pay your rent, statements, direct debits, standing orders, ordering a new rent card and non-charging rent weeks

There are several ways to pay your rent quickly and securely. Find out more here.

Change a repairs appointment prior to or on the day it’s due to take place

If you need to change your appointment date or time, please call us on 0303 333 0101.

Log a new repair

The quickest and easiest way to log a new repair is via MyHaltonHome.

Login or create an account here.

If you have an emergency please call us on 0303 333 0101.

Damp, mould and condensation

Please call us on 0303 333 0101.

Update on an existing logged repair

Please call us on 0303 333 0101.

I have a Right to Buy/Right to Acquire question

If you have any questions about Right to Acquire or Right to Buy, visit our dedicated website page here.

I am a shared owner

If you are currently a shared owner and have a question, please email sharedownership@haltonhousing.co.uk.

I want to sell my shared ownership home

If you live in a shared ownership home and want to sell your home, please email Commercial.services@haltonhousing.co.uk.

Information on our sheltered housing schemes in Runcorn and Widnes

Find out more about our sheltered housing schemes including if you’re interested in living in one of them here.

Stock condition survey including rearranging date and time

Find out more about what will happen during a stock if you’re booked in for one here.

To rearrange your appointment, please call us on 0303 333 0101.

Requesting a copy of your tenancy agreement

Please call us on 0303 333 0101.