We recently provided support to Emma, a vulnerable customer who got very scared when her Personal Independence Payment (PIP) medical review was received in the midst of the COVID-19 pandemic.   

PIP helps those with extra costs if they have a long term physical or mental health condition or disability. 

Emma felt insecure and concerned how she would cope if her finances reduced.  With help of the Welfare Benefits and Money Advice Team,  she was offered reassurance, support and a listening ear to help her understand, be reassured and supported through this review process.  

The result was enhanced award of PIP mobility and daily living for the next 3 years, making Emma not only better off, but for a longer period of time.