As proud supporters of customer engagement, we’re happy to announce we have joined TPAS (Tenant Participation Advisory Service). 

TPAS are England’s leading tenant engagement experts who promote, support and champion tenant involvement and empowerment in social housing across England. 

We have another new member! Welcome to #TeamTpas @HaltonHousing!

Find out more about becoming a Tpas member on our website: https://t.co/6UPue7vBbm #ukhousing #membership pic.twitter.com/qEoNeoMFVE

— Tpas England (@tpasengland) January 18, 2023

We already use customer feedback to shape our services, and this is something that we’re very proud of. We want all our customers to feel valued, that their voice is heard, and that our services are shaped to meet their needs.  

Being members of TPAS will help our colleagues and customers understand how regulatory changes in the sector will affect us.  

TPAS offer a variety of events such as workshops, focus groups and webinars. They publish breakdowns of complicated documents like the Social Housing White Paper and send regular newsletters on topical housing issues. 

They also offer advice through their members’ only resource hub and enquiry service and run networking groups for customers and colleagues. This means people from housing associations across the country can share views and ideas. 

We’re really looking forward to benefiting from the wide range of valuable information, networking, training, and learning opportunities TPAS offer. 

There are lots of ways customers can get involved and engage. From joining an estate walkabout and getting involved with customer engagement events and customer panels, to having a say on how services are delivered to you and your neighbours. Find out more here.