The doors to our brand-new customer and visitor reception area at Waterfront Point are officially now open.

The refurbished area to the front of our head office has been designed to create a bright, airy and open-plan space, offering a more welcoming environment where customers and visitors can take advantage of comfortable seating, free WiFi, and private interview rooms for confidential meetings with our colleagues.

We want our customers’ experience to be the very best it can, and we know that in this changing world, no one size fits all.  Our recently relaunched digital platforms including a brand new website, Live Chat, MyHaltonHome and refreshed app are available 24/7 and continue to be a convenient and reliable way for customers to book a repair, make a rent payment, find services information and more.  We’ve also recently invested in a brand new telephony system to make our call handling quick and easy for customers to speak to the right person for their enquiry.    

Customers have told us that sometimes they would like to be able to talk to us face to face, or via a telephone call, so we’re delighted that this improved choice of access is now available as a direct response to their feedback.

Alan Smith, Director of Customer Experience says “The new reception area has been developed because we’ve listened to customers.  As much as we encourage customers to manage their tenancy day to day on our digital platforms, nevertheless sometimes a face-to-face meeting is needed, and customers can be assured of a warm welcome when they visit Waterfront Point.”

A member of Halton Housing’s Customer Service Team will always be on hand during opening hours to deal with general enquiries and advice.

The reception will be open Monday – Friday, from 9am – 5pm.

For more information about getting to Waterfront Point, please visit https://www.haltonhousing.co.uk/contact-us/getting-here-and-parking