The UK government recently launched a new campaign, ‘Make Things Right’, to raise greater awareness amongst social housing residents of how they can make a complaint.

As a responsible social landlord, we welcome and support the ‘Make Things Right’ campaign. We don’t always get everything right. Sometimes, we must hold up our hands and say that despite our best efforts, we got it wrong. When our service falls short of what you expect, it’s important you tell us, so that we can put things right and learn from the experience and improve our service moving forward.

How do I get an issue sorted?

To get an issue sorted you can:

1. Report it to us - this is the most important step if you are experiencing any issues. Let us know about it
2. Raise a complaint - if you're dissatisfied with how we have dealt with your issue. 
3. Escalate to the Housing Ombudsman - if you're dissatisfied with how we have handled your complaint, or the outcome

You can take these steps for lots of issues, including:

• mould or damp
• poor insulation
• broken doors or windows
• leaking pipes
• other repairs
• anti-social behaviour
• access problems
• poor service from a landlord.

At Halton Housing, we use the insight we gain from complaints to continually make improvements to our services and processes.

To learn more about our complaints process, please visit the dedicated section of this website.

Find more information on the ‘Make Things Right’ campaign.